At CoolRide, we strive to ensure you receive a quality product. Please review our return policy below.
1. Final Sale
• All products are considered final sale. We do not accept returns or exchanges for reasons such as buyer’s remorse or a change of mind.
2. Eligible Returns
• We accept returns or exchanges only if:
• The item you received is defective, damaged, or incorrect.
• You notify us within 30 days of receiving your order.
3. How the Return Process Works
• Contact Us:
If you believe your item is defective, damaged, or not what you ordered, please email us at coolridecarcoloringbooks@gmail.com as soon as possible.
• Provide Details:
Include your order number, a brief description of the issue, and clear photos showing the problem.
• Assessment:
We will review your request and determine if the product qualifies for a return, replacement, or store credit.
• Resolution:
• Defective or Incorrect Items:
• In most cases, you are not required to return the product. We will issue a replacement or store credit after verifying the issue.
• If we do require the product back (in rare cases), we will provide instructions and cover any return shipping costs.
4. Non-Eligible Returns
• Items returned for reasons other than defects, damage, or errors will not be accepted.
5. Questions
• If you have any questions regarding our return policy, please contact us at coolridecarcoloringbooks@gmail.com.